Mr. Huub Stokman, MD NNPC Retail Service
…Developing Digital Technology to meet Consumers’ Needs
…Felix Douglas
Speaking at the launching of NNPC self serving filling station recently in Abuja, EVP Downstream of NNPC, Mumumi Dagazau made it known the new innovation marks another important milestone in the evolution of NNPC Retail.
According to Dagazau:
“The launch of this smart station is a reflection of commitments to innovation, convenience, operational efficiency and most importantly, customer experience. Technology is changing the way we work, travel, and access services. This is why we’re moving beyond the traditional concept of a filling station and developing modern, technologically different energy retail destinations that provide customers with greater convenience and more services in one location.”
On his part, MD, NNPC Retail Service, Mr. Huub Stokman was of the view that the new service station is called a smart station.
“It means that it’s got all the technology that a Nigerian consumer would want. One of the key things is now a completely self-service station, so people can just buy fuel online, come to the station, give their QR code, and they can fill up themselves. It means a consumer has control about the whole process, both digitally and from the moment of fulfillment.”
The entire of energy services is geared towards meeting of NNPC’s customers’ need. It is also to ensure that its customers finally have a one-stop destination for all their needs.
Stokman disclosed that NNPC had done it already on 21 other stations, but this station will be the first one in Nigeria that is completely self-service.
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